FAQ

Frequently Asked Questions (FAQ)

1. Do I need to create an account to place an order?

You can place an order either as a guest or by creating an Avise account.
If you choose to register, simply click on the Register button and fill in your details. Your address information will automatically be saved and applied during checkout for faster future purchases.

2. Is my personal information kept private?

Yes. Your personal information is kept strictly confidential and is never shared with third parties.
For more detailed information, please review our Privacy Policy.

3. I’ve forgotten my password. What should I do?

If you’ve forgotten your password, click on “Forgot your password?” on the login page in My Account and follow the instructions to reset it.

4. Which payment methods does Avise accept?

We currently accept the following payment methods:

• Credit Card

• PayPal

• Bank Transfer (please contact our Customer Support via email for assistance)

For more details, please visit the Payments section in our Customer Care area.

5. How long does delivery take and how much does it cost?

• Within the EU: Up to 5 working days

• Outside the EU: Up to 10 working days

Shipping costs vary depending on the destination country. Please refer to our Shipping section for detailed information.

6. How much duties and taxes will I have to pay?

Duties and taxes are calculated based on your shipping destination.
These charges are not included in the product price shown on the website and may be billed separately upon delivery.

7. Can I change or cancel my order after placing it?

Yes, changes or cancellations are possible before your order has been prepared for shipment. You may request to:

• Cancel your order

• Change an item or size

• Edit billing or shipping details

Please note that we cannot combine orders or add items once an order has been placed.
For assistance, contact our Customer Service at +1 818 450 4700.

8. How can I track my order?

Once your order has been shipped, you will receive an automatic email containing your tracking number.

If you are a registered customer, you can also track your order by logging into your account under My Orders.

Reservation of Title

All goods remain the property of Avise until full payment has been received.

Warranty

All products are covered in accordance with applicable warranty laws.

Data Protection

Avise stores and processes customer data strictly in accordance with applicable data protection laws. Personal data is used solely to process orders or, where consent is given, for marketing purposes such as newsletters.

We do not store personal data longer than necessary and do not share it with third parties, except trusted service partners who require limited data to fulfill orders